Privacy Policy
Aeroworld Flight Support (Pvt) Ltd Last Updated: April 2026
1. Introduction
Aeroworld Flight Support (Pvt) Ltd ("Aeroworld", "we", "our", or "us") is committed to protecting the privacy and confidentiality of all personal and operational data shared with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website at aeroworld.pk, request our services, or communicate with our team.
By using our website or engaging our services, you agree to the practices described in this policy.
2. Who We Are
Aeroworld Flight Support (Pvt) Ltd is an independent aviation services provider founded in 2012, headquartered at Office 20, Cargo Complex, Jinnah International Airport, Karachi, Pakistan (Postal Code: 75200). We provide global flight support services including ground handling, aviation fueling, air charter, permits and clearances, cargo management, executive services, flight planning, and flight catering.
3. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Full name, company name, job title
- Email address and phone number
- Flight details including aircraft type, registration, origin, destination, and schedule
- Passenger manifests and crew information (where operationally required)
- Billing and payment information
- Any messages or queries submitted through our contact form or email
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our website
- Referring URLs and device information
- Cookies and similar tracking technologies
Information from third parties:
- Data shared by partner handlers, fuel suppliers, or ground agents in the course of service delivery
- Publicly available aviation databases for flight planning and permit processing
5. Legal Basis for Processing
Where applicable, we process your personal data on the following legal bases:
- Contract performance — to deliver the services you have requested
- Legal obligation — to comply with aviation authority requirements, permit regulations, and Pakistani law
- Legitimate interests — to operate and improve our business, provided your rights are not overridden
- Consent — for marketing communications, where separately obtained
6. Data Sharing and Disclosure
Aeroworld does not sell, rent, or trade your personal information. We may share data with:
- Aviation authorities and government bodies — as required for permits, customs, immigration, and regulatory compliance
- Partner ground handlers and fuel suppliers — to coordinate operational services on your behalf
- Payment processors — strictly for billing and invoice settlement
- IT and system providers — who support our operational platforms under confidentiality agreements
- Legal and regulatory authorities — where required by law or court order
All third parties with whom we share data are required to handle it securely and only for the specified purpose.
7. International Data Transfers
Given the global nature of aviation operations, your data may be shared with parties located outside Pakistan, including in the EU, UAE, UK, or other jurisdictions where Aeroworld operates or has partner networks. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection standards.
8. Data Retention
We retain your personal and operational data for as long as necessary to fulfill the purposes outlined in this policy, and in line with our legal and regulatory obligations. Typically:
- Flight and permit records are retained for a minimum of 7 years for regulatory compliance
- General enquiry data is retained for up to 2 years
- Website analytics data is retained for up to 12 months
9. Cookies
Our website uses cookies to enhance your browsing experience. These include:
- Essential cookies — necessary for the website to function
- Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
- Preference cookies — to remember your settings
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain processing
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at: ops@aeroworld.pk
11. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include encrypted communications, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Children's Privacy
Our services are intended for business and professional use only. We do not knowingly collect personal data from individuals under the age of 18.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised date. We encourage you to review this page periodically.
14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Aeroworld Flight Support (Pvt) Ltd Office 20, Cargo Complex, Jinnah International Airport Karachi, Pakistan — 75200 Email: ops@aeroworld.pk Phone: +92 315 6666772
