AOG Support Services — 24/7 Aircraft on Ground Response
One call activates everything. Parts sourcing, permits, ground handling, and charter — simultaneous AOG response worldwide. Every minute your aircraft is on the ground costs money.
What is an AOG sit
An AOG, or Aircraft on Ground, occurs when an aircraft is grounded and unable to fly due to a mechanical defect, missing part, documentation issue, or maintenance requirement that cannot be deferred. Every hour an aircraft sits on the ground costs an operator between ten thousand and fifty thousand US dollars in lost revenue, passenger disruption, crew costs, and reputational damage. In international operations, AOG situations are compounded by the challenge of sourcing parts, coordinating permits, arranging ground handling, and finding a replacement aircraft across multiple time zones simultaneously.
Speed of response is everything. The first call an AOG ops team makes determines how quickly the aircraft is back in service. Aeroworld's 24/7 AOG support team activates across all service lines simultaneously, covering parts sourcing, permits, ground handling, and charter, the moment you call.
AOG support services we provide
AOG Parts Sourcing
When a grounded aircraft needs a part, Aeroworld mobilises its global certified supplier network immediately. We source the required component, from line-replaceable units to structural parts, through our vetted supplier contacts worldwide. Every part is supplied with full airworthiness release documentation, FAA 8130-3 or EASA Form 1, from the certifying supplier, ensuring full traceability and regulatory compliance for return to service.
AOG Aircraft Recovery
When an aircraft is stranded at a remote or unfamiliar airport, Aeroworld coordinates the full recovery operation. We handle everything from sourcing technical support and tooling at the location to arranging replacement aircraft positioning if the repair timeline is extended. We manage every element of the recovery: technical coordination, parts logistics, permits for positioning flights, and ground handling at the AOG location.
AOG Handling Services
Grounded aircraft require immediate ground handling, including ramp supervision, passenger handling if passengers are onboard or stranded, baggage management, and full customs and immigration coordination. Aeroworld's ops team arranges AOG ground handling at the affected airport through our direct handling partner network, ensuring the aircraft and its passengers are properly managed throughout the AOG event.
AOG Maintenance Support
When technical maintenance is required at a location outside your MRO network, Aeroworld coordinates access to approved maintenance organisations and licensed engineers at or near the AOG location. We identify the nearest approved maintenance resource, coordinate access and tooling requirements, and manage the logistics of getting technical support to the grounded aircraft as fast as possible.
AOG Permits and Clearances
Positioning flights, ferry permits, and overflights required as part of an AOG recovery all need clearances, often at short notice and through authorities that are not familiar with the operator. Aeroworld's permits team processes AOG-related permit requests on an emergency basis, using our direct CAA relationships to accelerate clearance timelines when every hour matters.
AOG Charter and Aircraft Positioning
When a repair timeline extends beyond operational tolerance, a replacement aircraft may be needed to protect passenger schedules or cargo commitments. Aeroworld sources and arranges replacement aircraft on short notice through our global charter partner network, positioning a replacement to the affected location while the AOG aircraft is being repaired.
How Aeroworld responds to an AOG situation
1
You Call. We Answer. Immediately.
Call +92 315 6666772. . Our AOG ops line is staffed 24 hours a day, 365 days a year. A qualified Aeroworld ops team member answers immediately. Tell us your aircraft type, registration, location, the nature of the AOG, and what you need. We begin activating within minutes of the first call. No automated systems. No hold queues. No callbacks.
2
Simultaneous Activation, All Service Lines at Once.
This is where Aeroworld's integrated AOG response differs from dealing with separate service providers. The moment we understand your AOG requirement, our team activates across all relevant service lines simultaneously: parts sourcing contacts, permits team, ground handling coordination, and charter network, all in parallel, not sequentially. You have one contact managing everything while every required service is being mobilised at the same time.
All four start the moment you call.
3
Aircraft Back in Service, Full Documentation.
Once the part is sourced, repair completed, or replacement aircraft positioned, Aeroworld ensures all documentation is in order for return to service. This includes parts release certificates, permit confirmations, handling records, and any regulatory paperwork required. We stay on the case until the aircraft is back in the air and close out the AOG event with a full documentation package.
Why operators call Aeroworld first when an aircraft goes AOG
A Real Person Answers, 24/7/365
When an aircraft goes AOG at 3am on a public holiday, Aeroworld's ops line is answered by a qualified team member. Not a voicemail, not an after-hours answering service, not an automated system. Our operations team works around the clock specifically because AOG situations do not follow business hours, and the first response sets the pace for the entire recovery.
One Call, Full Integrated Response
Most operators managing an AOG event have to call a parts broker, a handling agent, a charter company, and a permits service separately, each with their own response time and their own communication chain. Aeroworld replaces all of those calls with one. Our single ops contact activates parts sourcing, permits, ground handling, and charter simultaneously, acting as the central coordinator for the entire AOG event from first call to aircraft back in service.
Certified Parts, Full Airworthiness Documentation
Aeroworld sources AOG parts through a global network of certified aviation suppliers. Every component is supplied with the required airworthiness release documentation, FAA 8130-3 or EASA Form 1, from the certifying supplier. We do not source parts through uncertified channels, and full traceability is maintained throughout the supply chain, ensuring the aircraft's airworthiness is fully protected and the return-to-service documentation is clean.
Emergency Permits, Direct CAA Relationships
AOG recovery often requires urgent overflight permits, ferry permits, or special flight authorisations for positioning flights. Aeroworld's permits team processes AOG-related clearances on an emergency basis using our direct relationships with Pakistan CAA, UAE aviation authorities, and our global permit partner network. When a permit is needed in hours rather than days, direct contacts at the relevant authority are the difference between a fast recovery and a prolonged delay.
AOG support coverage — UAE, Pakistan and worldwide
Direct Airport Presence
Pakistan
Aeroworld's AOG support team operates from our headquarters at Jinnah International Airport, Karachi, giving us direct on-airport presence for AOG situations at KHI and fast mobilisation for AOG events at Lahore (LHE), Islamabad (ISB), and Peshawar (PEW). Our direct Pakistan CAA relationships accelerate emergency permit processing for AOG-related ferry and positioning flights. For operators with an aircraft on the ground in Pakistan, we are the on-airport AOG support provider with the fastest activation time.
Regional Office
United Arab Emirates
AOG support across all UAE airports including Dubai International (DXB), Abu Dhabi (AUH), Sharjah (SHJ), and Al Maktoum (DWC) is coordinated from our Sharjah regional office. Our UAE handling partner relationships and direct access to UAE aviation authorities enable fast AOG ground handling, emergency permit processing, and parts logistics across the Gulf region including Oman, Saudi Arabia, Bahrain, and Kuwait.
Worldwide Coverage
Global Partner Network
Aeroworld provides AOG support at airports worldwide through our global partner network. Wherever your aircraft is grounded, at a major international hub or a remote regional airport, our 24/7 ops team mobilises parts sourcing, handling, permits, and charter response through our vetted worldwide partner contacts. Call us with the location and the AOG details and we activate immediately, regardless of where the aircraft is.
Three Operational Hubs. One Global AOG Network.
Karachi, Sharjah and Tripoli, with worldwide reach through our verified partner network.
AOG support questions answered
What is AOG support?
AOG support is the emergency operational response activated when an aircraft is grounded and unable to fly, covering all the services required to return the aircraft to service as quickly as possible. It typically includes emergency parts sourcing and logistics, coordination of on-site maintenance and technical assistance, ground handling for the grounded aircraft and its passengers, urgent permit and clearance processing for any positioning or ferry flights, and replacement aircraft charter if the repair timeline is extended. Aeroworld provides integrated AOG support services with a 24/7 ops team that activates across all service lines simultaneously from a single point of contact.
What does AOG mean in aviation?
AOG stands for Aircraft on Ground, a designation used in aviation operations to indicate that an aircraft is grounded and unable to fly due to a technical defect, missing component, documentation issue, or maintenance requirement. An AOG status is treated as the highest operational priority in aviation logistics because a grounded aircraft generates no revenue while incurring full operational costs, typically between ten thousand and fifty thousand US dollars per hour depending on aircraft type and route. AOG designations trigger an emergency supply chain and operational response to return the aircraft to service in the shortest possible time.
What services does Aeroworld provide for AOG situations?
Aeroworld provides a complete integrated AOG support response covering emergency parts sourcing through our certified global supplier network with full airworthiness release documentation, AOG aircraft recovery coordination including technical support and tooling access at the affected location, AOG ground handling for the grounded aircraft and stranded passengers, emergency permit and clearance processing for positioning and ferry flights, AOG maintenance support coordination to identify and mobilise approved maintenance resources, and replacement aircraft charter sourcing if required. All services are activated simultaneously through a single 24/7 ops contact.
Can Aeroworld arrange meet and greet at Dubai and UAE airports?
Yes. Aeroworld arranges meet and greet Dubai airport services and full VIP airport concierge across all UAE airports — Dubai International (DXB), Al Maktoum International (DWC), Abu Dhabi International (AUH), and Sharjah International (SHJ) — through our Sharjah regional office and direct UAE airport partner relationships. Dubai airport VIP service includes personalised meet and greet, fast track immigration, executive lounge access, and luxury transfer coordination. Contact our UAE ops team via ops@aeroworld.pkto arrange your UAE airport meet and greet service.
How quickly can Aeroworld respond to an AOG situation?
Aeroworld's AOG ops team answers the phone immediately, 24 hours a day, 365 days a year, and begins activation within minutes of the first call. Response time for parts sourcing depends on the component type, required specification, and geographic proximity of available certified stock. For ground handling and permit activation, our team can have coordination underway within the first hour of the AOG call. The most important action is to call as early as possible, as every hour of delay narrows the available options and extends the total AOG event. Call +92 315 6666772. now.
Does Aeroworld provide AOG support outside Pakistan and UAE?
Yes. Aeroworld provides AOG support at airports worldwide through our global partner network. Our 24/7 ops team coordinates parts sourcing, ground handling, permits, maintenance access, and charter response for AOG situations at any location, from major international hubs to remote regional airports. We do not limit AOG response to our office locations. Wherever your aircraft is grounded, call +92 315 6666772. and our team activates immediately using our worldwide partner contacts to mobilise the required resources at your location.
Aircraft on ground? Call Aeroworld now.
Every minute your aircraft sits on the ground costs money. Our AOG ops team answers 24 hours a day, 365 days a year, including weekends and public holidays. Call us now with your aircraft details and we activate immediately.
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Headquarters
- Office 20 Crago complex jinnah international airport karachi, pakistan. postal code 75200
Operating Hours
- 24/7 Operations
- 365 Days a Year